Starting in 1993, Siebel CRM Systems was a software company mainly engaged in developing customer relationship management (CRM) applications. Siebel CRM delivered a combination of features to manage all customer-facing operations. …

The global shift to move toward digitalization in every business vertical/sector has created a massive requirement for secure, cost-effective, cloud-based solutions that help companies to adapt to the new world and also run their businesses smoothly and efficiently. As a result, the customer relationship management (CRM) market has grown from…

Customers now have more purchasing options than ever before. They also want to do things their way and want brands to accommodate them. When choosing between brands, more buyers are putting experiences first. …

Before choosing a CRM to achieve their business goals, businesses consider many factors. Though many CRMs are available in the market, Salesforce and Oracle have been ranking as the top choices for the last few years. …

With the ever-changing landscape of industries, more capable field service management technologies are required globally. Catching up to this necessity requires more intelligent systems. Increased cost pressure has also made traditional pricing models less attractive to customers. Companies want solutions that minimize risk and provide more predictability, including outcome-based solutions. …

Companies across different verticals are now going digital to empower their businesses by leveraging current e-commerce-friendly technologies and platforms to boost their presence online. Salesforce Commerce Cloud is a highly preferred choice for modern-day companies and is an industry-leading e-commerce platform. It’s growing at a rate of 14% annually, where…

With businesses recognizing CX as the key to great customer relationship management (CRM), there has been a significant shift in how brands reach out to customers. A 10-point increase in the CX index could mean an increase in profits of 1 Billion USD . …

Oracle CPQ provides an intuitive solution that allows sales teams to offer the right product at the right price, accelerating sales processes and increasing revenue. Oracle was named as a Leader in the Gartner® Magic Quadrant for CPQ Application Suites — 2021 for the fifth year in a row. Oracle…

Digital First has been a strategy adopted by over 89 percent of organizations and that vision is expected to drive the digital transformation market to grow at a rate of 23% to $3.3 trillion by 2025. The global spending on digital transformation (DT) is estimated to exceed $1.78 …