With businesses recognizing CX as the key to great customer relationship management (CRM), there has been a significant shift in how brands reach out to customers. A 10-point increase in the CX index could mean an increase in profits of 1 Billion USD . …

Oracle CPQ provides an intuitive solution that allows sales teams to offer the right product at the right price, accelerating sales processes and increasing revenue. Oracle was named as a Leader in the Gartner® Magic Quadrant for CPQ Application Suites — 2021 for the fifth year in a row. Oracle…

Digital First has been a strategy adopted by over 89 percent of organizations and that vision is expected to drive the digital transformation market to grow at a rate of 23% to $3.3 trillion by 2025. The global spending on digital transformation (DT) is estimated to exceed $1.78 …

Customer Service/Support today is becoming increasingly demanding due to mobility, social media, and easy access to information. However, service tolerance is diminishing, and everyone wants instant gratification. Online reviews affect organizations by encouraging customers to look elsewhere or leads to long-term bad reputation. Customers want to be updated throughout the…

Platforms for Customer Relationship Management and Customer Experience (CRM/CX) are currently the world’s largest and most important software market, and the growth isn’t slowing down! In fact, CRM software will generate more than $80 billion in sales by 2025. Here are some of the most important CRM stats to be…

What has the last year and half taught us? Everything can be done DIGITALLY! Our whole world as we know it was flipped upside down and tossed around for a ride. Companies who thrived amidst the chaos all had one thing in common, Subscription Business Models. Companies such as Netflix…

Tom Davenport (Davenport, 1994) coined the traditional one-line definition of Knowledge Management: “Knowledge Management is the act of capturing, sharing, and efficiently utilizing knowledge.” In simple words, Knowledge Management (KM) is the process of an organization’s knowledge and information being created, shared, used, and managed. …

The ERP market has been evolving swiftly in the last decade! With the wide acceptance of cloud solutions, anytime-anywhere access to ERP systems have helped enterprises become successful with suitable and affordable ERP solutions. The ERP market is in a rapid expansion phase and expected to reach $78.4 billion by…

Digital assistants (DA) have evolved from basic tasks like placing online food orders, checking the weather, getting sports updates, and listening to music in the car. Digital assistants are becoming increasingly sophisticated! Many more use cases are guiding various market innovations in various verticals. Technological advances, increasing demand for outsourced…