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SoftClouds
SoftClouds

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Apr 27

Oracle Field Service: Driving CX with More Revenue & Insights

Based on my research, field service is any work done at a customer’s location instead of at a business. Field service personnel can work for a company or themselves. Most people consider a technician as a specific role to install, fix, or maintain equipment or systems. However, field service is…

Oracle

8 min read

Oracle Field Service: Driving CX with More Revenue & Insights
Oracle Field Service: Driving CX with More Revenue & Insights
Oracle

8 min read


Apr 27

Future of CRM/CX Technology in the Utility Industry: Trends & Predictions

As the utility industry evolves, customer relationship management (CRM) and customer experience (CX) technology have become increasingly important. From what I’ve witnessed, these technologies are designed to help utility companies better understand and engage with their customers, providing a more personalized and satisfying experience. In 2022, it was projected that…

CRM

8 min read

Future of CRM/CX Technology in the Utility Industry: Trends & Predictions
Future of CRM/CX Technology in the Utility Industry: Trends & Predictions
CRM

8 min read


Apr 6

2023: How Technology, Innovation & CX Transform Utility Industry

The utility industry is changing rapidly, with advancements in technology and innovation leading the way. As a result, changing customer expectations that means that utilities are in a transitional phase. These shifts create a new competitive landscape, even in regulated countries where customers can’t choose a service provider. Today, a…

Technology

8 min read

2023: How Technology, Innovation &
CX Transform Utility Industry
2023: How Technology, Innovation &
CX Transform Utility Industry
Technology

8 min read


Feb 22

Top 10 Customer Experience (CX) Trends for 2023

Market research was started in the early 20th century to test and improve advertising based on consumer input. Since that time, we’ve yet to turn around. The global customer experience (CX) market reached $8.79 billion in 2021 and is growing by 18.1% yearly. CX has become so important now that…

Cx

9 min read

Top 10 Customer Experience (CX) Trends for 2023
Top 10 Customer Experience (CX) Trends for 2023
Cx

9 min read


Feb 16

Improving Customer Experience for Utility Companies

In 2022, utility companies were expected to spend $641 billion on customer experience (CX) technologies. 80% of utility customers value experience as much as products and services. 59% of customers say brands need to catch up with the human element of CX. With a global emphasis on reducing carbon emissions…

Utility Service

7 min read

Improving Customer Experience for Utility Companies
Improving Customer Experience for Utility Companies
Utility Service

7 min read


Nov 10, 2022

Migrating to OCI: Advantages of Oracle & Being Cloud First for Success

At Oracle CloudWorld 2022, Oracle had a very positive and optimistic view of the cloud and Oracle Cloud Infrastructure (OCI). Last quarter, Oracle added about 1,000 new paying customers for its OCI business. Compared to its main competitors, Oracle has developed cloud regions in more countries and cities, giving its…

8 min read

Migrating to OCI: Advantages of Oracle & Being Cloud First for Success
Migrating to OCI: Advantages of Oracle & Being Cloud First for Success

8 min read


Nov 10, 2022

Streamline Incentives with Oracle Incentive Compensation Cloud

Compensation is one of the most critical factors that drive employees to excel at work. Incentives are a form of payment in which an employee’s earnings are directly tied to the amount of product they sell, the success of their team, or the company’s success. …

6 min read

Streamline Incentives with Oracle Incentive Compensation Cloud
Streamline Incentives with Oracle Incentive Compensation Cloud

6 min read


Jun 23, 2022

Implementing Salesforce Release Management Best Practices

Companies constantly strive for more incredible innovation to stay ahead of the competition. Driving innovation in information technology is the formula for business success. It accelerates business growth by making business processes seamless and efficient by increasing value, boosting productivity, and enhancing quality. …

Salesforce

5 min read

Implementing Salesforce Release Management Best Practices
Implementing Salesforce Release Management Best Practices
Salesforce

5 min read


Jun 17, 2022

Siebel CRM: Migrating to Oracle Cloud Infrastructure Benefits

Starting in 1993, Siebel CRM Systems was a software company mainly engaged in developing customer relationship management (CRM) applications. Siebel CRM delivered a combination of features to manage all customer-facing operations. …

Siebel Crm

7 min read

Siebel CRM: Migrating to Oracle Cloud Infrastructure Benefits
Siebel CRM: Migrating to Oracle Cloud Infrastructure Benefits
Siebel Crm

7 min read


Jun 7, 2022

Salesforce Platform Best Practices: Data Management, Sharing & Security

The global shift to move toward digitalization in every business vertical/sector has created a massive requirement for secure, cost-effective, cloud-based solutions that help companies to adapt to the new world and also run their businesses smoothly and efficiently. As a result, the customer relationship management (CRM) market has grown from…

Salesforce

11 min read

Salesforce Platform Best Practices: Data Management, Sharing & Security
Salesforce Platform Best Practices: Data Management, Sharing & Security
Salesforce

11 min read

SoftClouds

SoftClouds

286 Followers

SoftClouds | IT, Cloud, CRM & CX Solutions Provider.

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