In 2022, utility companies were expected to spend $641 billion on customer experience (CX) technologies. 80% of utility customers value experience as much as products and services. 59% of customers say brands need to catch up with the human element of CX. With a global emphasis on reducing carbon emissions…

At Oracle CloudWorld 2022, Oracle had a very positive and optimistic view of the cloud and Oracle Cloud Infrastructure (OCI). Last quarter, Oracle added about 1,000 new paying customers for its OCI business. Compared to its main competitors, Oracle has developed cloud regions in more countries and cities, giving its…

Compensation is one of the most critical factors that drive employees to excel at work. Incentives are a form of payment in which an employee’s earnings are directly tied to the amount of product they sell, the success of their team, or the company’s success. …

Companies constantly strive for more incredible innovation to stay ahead of the competition. Driving innovation in information technology is the formula for business success. It accelerates business growth by making business processes seamless and efficient by increasing value, boosting productivity, and enhancing quality. …

Starting in 1993, Siebel CRM Systems was a software company mainly engaged in developing customer relationship management (CRM) applications. Siebel CRM delivered a combination of features to manage all customer-facing operations. …

The global shift to move toward digitalization in every business vertical/sector has created a massive requirement for secure, cost-effective, cloud-based solutions that help companies to adapt to the new world and also run their businesses smoothly and efficiently. As a result, the customer relationship management (CRM) market has grown from…

Customers now have more purchasing options than ever before. They also want to do things their way and want brands to accommodate them. When choosing between brands, more buyers are putting experiences first. …

Before choosing a CRM to achieve their business goals, businesses consider many factors. Though many CRMs are available in the market, Salesforce and Oracle have been ranking as the top choices for the last few years. …

With the ever-changing landscape of industries, more capable field service management technologies are required globally. Catching up to this necessity requires more intelligent systems. Increased cost pressure has also made traditional pricing models less attractive to customers. Companies want solutions that minimize risk and provide more predictability, including outcome-based solutions. …