Today, providing an excellent customer experience (CX) is a critical competitive differentiator for companies that offer financial services, such as banks and credit unions. Financial services companies that invest in CX have higher recommendation rates and are more likely to up-sell or cross-sell products and services to their existing customers…

Based on my research, field service is any work done at a customer’s location instead of at a business. Field service personnel can work for a company or themselves. Most people consider a technician as a specific role to install, fix, or maintain equipment or systems. However, field service is…

As the utility industry evolves, customer relationship management (CRM) and customer experience (CX) technology have become increasingly important. From what I’ve witnessed, these technologies are designed to help utility companies better understand and engage with their customers, providing a more personalized and satisfying experience. In 2022, it was projected that…

The utility industry is changing rapidly, with advancements in technology and innovation leading the way. As a result, changing customer expectations that means that utilities are in a transitional phase. These shifts create a new competitive landscape, even in regulated countries where customers can’t choose a service provider. Today, a…

Market research was started in the early 20th century to test and improve advertising based on consumer input. Since that time, we’ve yet to turn around. The global customer experience (CX) market reached $8.79 billion in 2021 and is growing by 18.1% yearly. CX has become so important now that…

In 2022, utility companies were expected to spend $641 billion on customer experience (CX) technologies. 80% of utility customers value experience as much as products and services. 59% of customers say brands need to catch up with the human element of CX. With a global emphasis on reducing carbon emissions…

At Oracle CloudWorld 2022, Oracle had a very positive and optimistic view of the cloud and Oracle Cloud Infrastructure (OCI). Last quarter, Oracle added about 1,000 new paying customers for its OCI business. Compared to its main competitors, Oracle has developed cloud regions in more countries and cities, giving its…

Compensation is one of the most critical factors that drive employees to excel at work. Incentives are a form of payment in which an employee’s earnings are directly tied to the amount of product they sell, the success of their team, or the company’s success. …

Companies constantly strive for more incredible innovation to stay ahead of the competition. Driving innovation in information technology is the formula for business success. It accelerates business growth by making business processes seamless and efficient by increasing value, boosting productivity, and enhancing quality. …